Saturday, January 30, 2010

IMPORTANT: We are going through a system migration

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ECS
Dear Cardmember,
We will be migrating to a new technology system during the weekend of 6th and 7th February 2010. Please complete all critical transactions, bill payments and Card payments by 4th February 2010!
During the system migration some of our services will not be available. Please note the details, so that you can plan your transactions in advance.
Your Purchases:
Purchases will largely remain unaffected.
Your Card Payments:
Please plan your payments in advance.
Kindly note that cheques deposited at our drop boxes from 5th February 2010 will be credited
on 9th February 2010. Cash deposits for Credit Cards at Citibank ATMs made post 5th February 2010 will be credited on 9th February 2010. There will not be any charges in the unlikely event
of a delay due to this.
Your Access Channels:
You can continue to call us at CitiPhone.
Some services will be interrupted from 4th February 2010 to 8th February 2010. However critical
services including blocking lost cards will be available.
Your Bill Payments:
Please plan your bill payments and prepaid mobile recharges in advance.
One-time bill payments cannot be done from 4th February to 7th February 2010.
Prepaid mobile recharges cannot be done from 4th February to 7th February 2010.
Standing Instruction services on Bill Pay will remain unaffected and will be processed.
Kindly note that your Card number and password will continue to be valid post upgrade.
You may encounter minor issues during the cut over period. However, post migration, we are certain your experience on the new technology platform will be superior. We appreciate your business and your understanding.
Thank you!
Click here to know more.
Yours Sincerely,

Sandeep Bhalla
Business Manager - Cards
Citibank, N.A., India
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